At Grand Strike Shop, we want you to be completely satisfied with your purchase. If, for any reason, you’re not happy with an item, please review our return policy to understand the process for returns and refunds.
1. Eligibility for Returns
We accept returns within 30 days of the original purchase date. To be eligible for a return, items must be:
- Unused and in the same condition as received
- In original packaging with all accessories and components included
Certain items, such as digital products or items marked as final sale, are not eligible for return.
2. Return Process
To initiate a return, please contact our support team at info@grandstrikeshop.com with your order number and reason for return. We’ll provide you with detailed instructions and a return shipping address.
3. Return Shipping
Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item). We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking information.
4. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original payment method within 5-10 business days. Please note that shipping fees are non-refundable.
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us.
6. Non-Returnable Items
The following items are not eligible for return:
- Digital/downloadable products
- Gift cards
- Items marked as “final sale”
Contact Us
If you have any questions about our return policy, please reach out to us at info@grandstrikeshop.com or use our Contact page. We’re here to help!
Thank you for shopping with Grand Strike Shop! We’re committed to providing quality gaming products and ensuring a positive experience.